People & Culture Business Partner

Company: Overseas Adventure Travel
Location: Boston
Posted on: April 13, 2025

Job Description:

Title: People & Culture Business Partner (Human Resources Business Partner)Reporting to: Chief People OfficerLocation: United States (Remote, East Coast hours)Position SummaryGrand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.At the heart of our success is Grand Circle's Traveler Relations Center (TRC). The TRC is a call center comprised of two teams- Inbound Sales and Customer Service. TRC associates are primarily remote across the U.S.We are searching for a People & Culture (P&C) Business Partner to support the TRC. The P&C Business Partner will work closely with business leaders and management to design and deploy human capital strategies that improve TRC business performance, foster a positive work culture, and align with the organization's mission, vision, and goals. This role requires a proactive, strategic approach to People & Culture while being hands-on to address day-to-day people challenges and ensure the organization's talent needs are met.This role is essential in shaping a culture of collaboration, innovation, and excellence while ensuring the organization attracts, retains, and develops top talent while staying true to our values.Key Responsibilities:

• Strategic P&C Partnership:
  • Partner with leadership to develop and implement P&C strategies that drive business goals and employee performance.
  • Provide expert P&C guidance and counsel to management on organizational design, workforce planning, employee relations, employee onboarding, career pathing and talent management.
  • Talent Management:
    • Collaborate with leadership on succession planning and talent development initiatives.
    • Assist in identifying high-potential employees and designing development plans to build leadership capacity.
    • Support employee performance management and the development of strategies for employee retention.
    • Employee Relations & Engagement:
      • Foster a positive organizational culture through employee engagement initiatives and recognition programs for remote employees.
      • Coach managers and employees on handling complex employee relations matters, performance issues, and conflicts.
      • Ensure proper engagement and recognition of remote associates.
      • Support the development and implementation of P&C programs, policies, and procedures.
      • Ensure compliance with company policies and applicable labor laws and regulations.
      • Provide guidance on compensation, benefits, and performance management processes.Data-Driven Insights:
        • Utilize P&C analytics and metrics to provide insights on workforce trends and recommend data-driven solutions for talent management, retention, and organizational effectiveness.
        • Monitor key performance indicators (KPIs) and provide regular reports on P&C activities and business impact.Training and Development:
          • Identify and address training and development needs in alignment with business goals.
          • Design and implement Learning and Development programs that provide career advancement pathways and build leadership capabilities and skills.Qualifications
            • Bachelor's degree in human resources, business administration, or a related field. Master's degree or HR certifications (SHRM-SCP, PHR) a plus.
            • Minimum of 10 years of progressive HR experience, with at least 2 years in a Business Partner role.
            • Experience managing or acting as HRBP to remote teams required.
            • Management or HR experience in a call center environment required.
            • This position is remote and requires candidates to be located in one of the following states: CT, FL, GA, MA, ME, NH, NJ, NY, NC, PA, RI, SC, or VA.
            • Strong leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
            • Exceptional communication, negotiation, and conflict-resolution skills.
            • Deep knowledge of employment laws, regulations, and best practices.
            • Proficiency in HR technology, data analytics, and organizational metrics.
            • Passion for fostering a diverse, equitable, and inclusive workplace.Benefits:
              • 50% Discount on GCC trips
              • Robust healthcare benefits, including medical, dental, vision, and flex spending accounts
              • Generous Paid time off (PTO)
              • Paid holidays throughout the year
              • Company-paid life insurance
              • Paid short and long term disability insurance
              • 401K Retirement Savings account
              • Discounted auto and renters insurance
              • Volunteer and philanthropy opportunities to give back in Boston and where we travel
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Keywords: Overseas Adventure Travel, Pawtucket , People & Culture Business Partner, Other , Boston, Rhode Island