Content Associate

Company: DraftKings
Location: Boston
Posted on: November 8, 2024

Job Description:

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.The Crown Is YoursAs a Content Associate you will be a key player in content creation and maintenance. We're continually improving support content you will create, update, and maintain shared content for various DraftKings verticals. Being a part of the Strategic Customer Initiatives Help Center team you will be creating an exceptional experience by providing customers with easy-to-find, easy-to-use, and easy-to-trust self-service resources for any question they may have.What you'll do as a Content Associate:

• Develop and deliver accurate and timely content, with guidance from managers and partners.
• Support the team in auditing and maintaining accurate content within DraftKings, Golden Nugget help centers and within the associated Chatbots.
• Work with managers and partners to support DraftKings launches, feature releases, and more.
• Work with teammates to support the content review and adherence process across cross-functional teams, including Compliance, Regulatory Operations, Legal, Product, and Customer Experience.
• Work with teammates to deliver KPI reporting for Customer Experience leadership and support of Customer Experience excellence.What you'll bring:
  • At least one year of professional experience.
  • Awareness of the DraftKings and Golden Nugget Help Centers and associated Chatbots.
  • Exceptional organizational and communication skills with strong attention to detail.
  • Proficient in prioritizing tasks, managing schedules, and meeting deadlines across multiple projects.
  • Comfortable managing changing requirements and adjusting plans accordingly to meet evolving project needs.
  • Previous experience working in a fast-paced environment, with the ability to multi-task, is required.
  • Previous content creation experience is required.
  • An interest in content creation and writing is essential.Join Our TeamWe're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
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Keywords: DraftKings, Pawtucket , Content Associate, Other , Boston, Rhode Island