Customer Success Manager
Company: Promote Project
Location: Boston
Posted on: November 1, 2024
Job Description:
The Customer Success Manager is a critical individual
contributor role on our growing Customer Success team to ensure
OfferFit customers are highly successful with the product. In this
capacity, you will collaborate closely with different teams,
internally and externally, to drive renewals, upsells and
expansions. You'll oversee design and execution of OfferFit use
cases, working closely with customers to identify future use cases,
and own executive level relationships. You will also contribute
significantly to the OfferFit product development process, and act
as the voice of our customers. Finally, given the analytical nature
of OfferFit's product and use cases, you will conduct analysis of
results and build compelling presentations to communicate customers
insights, troubleshoot issues, and showcase OfferFit's value
proposition. In particular, you will:
- Support CS Director to build meaningful relationships across
our customers' organization
- Work with implementation and data science teams to drive the
success of AI use cases with our customers
- Work closely with the OfferFit sales team to drive renewals &
upsell opportunities
- Develop deep understanding of customer business context and
pain points to facilitate the strategic mapping of OfferFit value
proposition
- Serve as strategic partners to guide our customers in
maximizing business value from their use of OfferFit
- Conduct analyses (including using Excel, SQL) and provide
data-driven presentations on OfferFit's business impact, use case
insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer
insights
- Communicate customer needs to OfferFit's product & marketing
teams to ensure a customer-centric product roadmap Why is it great:
- Be the face of the company, working alongside our customers to
help them succeed.
- Lead the AI transformation happening in marketing technology
today - OfferFit is at the forefront, so you'll be in the middle of
the action.
- Join OfferFit's fast-paced, supportive, and professional team.
We make sure all of our team members are empowered and receive
great mentorship and coaching.
- Our customers really love working with us! Check out what they
have to say about OfferFit here:
https://offerfit.ai/content?type=case-study Who's a fit:
- Entrepreneurial: you take initiative, work around obstacles,
and always seek creative ways to get to the next level
- People person: you build trust-based relationships with
external partners, and combine empathy with a willingness to have
direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw
data and perform analysis that is helpful and clear to
customers
- Technology enthusiast: you are passionate about new
technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align
stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly
and persuasively, both in writing and speech
- Prior Strategy Consulting experience preferred. Familiarity
with data science or machine learning is a strong plus. Additional
Requirements:
- Physically located in Pacific Time Zone (US or CAN)
- 20% travel to customers are expected The base salary range for
this position in the United States is $116,000-$159,000 per year,
plus eligibility for additional bonus ranging $28,000-$39,000;
Eligibility for an additional end of year performance bonus,
commissions (when applicable) and/or equity options may be provided
as part of the compensation package, in addition to a full range of
medical, financial, and/or other benefits, depending on the
position offered. Please note that we adjust compensation for
non-US countries using a relative cost of labor adjustment between
the US and your country of residence. Applicants should apply via
OfferFit's internal or external careers site. OfferFit Benefits and
Perks:
- Generous PTO (starting at 25 days PTO per year) and Parental
Leave policy (12 weeks paid)
- 100% remote work environment with flexible hours
- Quarterly gatherings where we meet in person in a different
city to work together, bond as a team and celebrate our
progress
- Weekly team events (lunch and learns, trivia, virtual escape
rooms, town hall and team health "barometer" meetings)
- Ability to learn and develop from an experienced leadership
team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are
focused on building a talented, diverse, and inclusive team
- Dedication to building a strong culture (e.g., team resource
groups, weekly recognitions, major life event celebrations, mental
health/sustainability days off, etc.)
- [US Only] Competitive Employee benefits (major medical, vision,
dental and LTD) and 401K matching program Customer Success Manager
LocationBoston, Massachusetts, United StatesSalary52500 - 102500 a
year (US Dollars)Description The Customer Success Manager is a
critical individual contributor role on our growing Customer
Success team to ensure OfferFit customers are highly successful
with the product. In this capacity, you will collaborate closely
with different teams, internally and externally, to drive renewals,
upsells and expansions. You'll oversee design and execution of
OfferFit use cases, working closely with customers to identify
future use cases, and own executive level relationships. You will
also contribute significantly to the OfferFit product development
process, and act as the voice of our customers. Finally, given the
analytical nature of OfferFit's product and use cases, you will
conduct analysis of results and build compelling presentations to
communicate customers insights, troubleshoot issues, and showcase
OfferFit's value proposition. In particular, you will:
- Support CS Director to build meaningful relationships across
our customers' organization
- Work with implementation and data science teams to drive the
success of AI use cases with our customers
- Work closely with the OfferFit sales team to drive renewals &
upsell opportunities
- Develop deep understanding of customer business context and
pain points to facilitate the strategic mapping of OfferFit value
proposition
- Serve as strategic partners to guide our customers in
maximizing business value from their use of OfferFit
- Conduct analyses (including using Excel, SQL) and provide
data-driven presentations on OfferFit's business impact, use case
insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer
insights
- Communicate customer needs to OfferFit's product & marketing
teams to ensure a customer-centric product roadmap Why is it
great:
- Be the face of the company, working alongside our customers to
help them succeed.
- Lead the AI transformation happening in marketing technology
today - OfferFit is at the forefront, so you'll be in the middle of
the action.
- Join OfferFit's fast-paced, supportive, and professional team.
We make sure all of our team members are empowered and receive
great mentorship and coaching.
- Our customers really love working with us! Check out what they
have to say about OfferFit here:
https://offerfit.ai/content?type=case-study Who's a fit:
- Entrepreneurial: you take initiative, work around obstacles,
and always seek creative ways to get to the next level
- People person: you build trust-based relationships with
external partners, and combine empathy with a willingness to have
direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw
data and perform analysis that is helpful and clear to
customers
- Technology enthusiast: you are passionate about new
technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align
stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly
and persuasively, both in writing and speech
- Prior Strategy Consulting experience preferred. Familiarity
with data science or machine learning is a strong plus. Additional
Requirements:
- Physically located in Pacific Time Zone (US or CAN)
- 20% travel to customers are expected The base salary range for
this position in the United States is $116,000-$159,000 per year,
plus eligibility for additional bonus ranging $28,000-$39,000;
Eligibility for an additional end of year performance bonus,
commissions (when applicable) and/or equity options may be provided
as part of the compensation package, in addition to a full range of
medical, financial, and/or other benefits, depending on the
position offered. Please note that we adjust compensation for
non-US countries using a relative cost of labor adjustment between
the US and your country of residence. Applicants should apply via
OfferFit's internal or external careers site. OfferFit Benefits and
Perks:
- Generous PTO (starting at 25 days PTO per year) and Parental
Leave policy (12 weeks paid)
- 100% remote work environment with flexible hours
- Quarterly gatherings where we meet in person in a different
city to work together, bond as a team and celebrate our
progress
- Weekly team events (lunch and learns, trivia, virtual escape
rooms, town hall and team health "barometer" meetings)
- Ability to learn and develop from an experienced leadership
team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are
focused on building a talented, diverse, and inclusive team
- Dedication to building a strong culture (e.g., team resource
groups, weekly recognitions, major life event celebrations, mental
health/sustainability days off, etc.)
- [US Only] Competitive Employee benefits (major medical, vision,
dental and LTD) and 401K matching program
Please mention the word **OUTWIT** and tag RMTUxLjgwLjE0My4yMDY=
when applying to show you read the job post completely
(#RMTUxLjgwLjE0My4yMDY=). This is a beta feature to avoid spam
applicants. Companies can search these words to find applicants
that read this and see they're human.Job type: Remote job Tags
Keywords: Promote Project, Pawtucket , Customer Success Manager, Executive , Boston, Rhode Island
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